RESERVATIONS RESERVATIONS

It is easy to view, modify or cancel your reservation. You can do so via this link or on the Budget app.

IMPORTANT: If you have pre-paid your booking a cancellation fee will apply. Please see Is there a cancellation fee? for details.

There is no need to reconfirm your Budget reservation. However you can view, modify or cancel your upcoming reservation online here.

If you have booked with a third party and haven't received a confirmation, please contact them directly. 

A Budget Customer Discount (BCD) Number is a unique number assigned to a Budget account or program that identifies eligibility for contracted features, rates and or a percentage discount off a rate.

If you're a member of an organisation or company that partners with Budget you may have access to a corporate BCD. Please check with your organisation or Account Manager for details.

Enter your BCD in the Discount Code section of the search form. We'll use this BCD number to calculate your rental rate and benefits.

Simply enter the coupon number under the Discount Code section of the booking form.

If you’re booking directly from an offer page, the coupon code should be included automatically.

Yes. Available from select locations, enjoy a discount when choosing to Pay Now on our website and app.

In the booking flow you will find a blue button for Pay Now rates. If the location you have selected does not show a blue button, unfortunately the location does not offer Pay Now. 

Find out more about Pay Now and the terms and conditions here.

If you choose to Pay Now, you will pay the full amount at time of booking. If you choose to Pay at Counter you will pay when you collect your vehicle. 

Budget accepted cards for payment include; Visa, MasterCard and American Express.

At the start of your rental, a physical credit and or a debit card must be presented. Your card must show your name, signature and card number, with applicable logo. The cardholder must be the renter and present, when collecting the vehicle.

Budget does not accept bank cards worded cardholder, nor accepts prepaid or reloadable store value cards, travel money cards and eftpos cards. Budget also does not accept electronic payments with phones or contactless tap and go payment types.

At the end of the rental, some Budget locations will accept prepaid or reloadable store value cards as a final form of payment.

Please see Requirements For Renting for information regarding pre-authorisation amounts which will be required at time of collection.

Yes. We accept Visa and MasterCard debit cards. These cards must show the customer's name, signature and card number, with the applicable logo. Prepaid and reloadable debit cards and gift cards, as well as travel cards and EFTPOS cards are not accepted.

Please see What is the pre-authorisation for Budget vehicles? under Requirements For Renting for information regarding pre-authorisations on debit cards.

When paying with a credit or debit card, a Card Transaction Fee will apply. This is a processing fee that is charged by the card issuer to Budget.

A fee of 2.2% for MasterCard and Visa and 3.1% for American Express, applies to the total rental charges including GST, where a credit or debit card is used for payment. The card transaction fee is subject to GST.

Unexpected changes can happen, so at Budget, if your reservation has not been pre-paid, generally no cancellation fee will apply.

If you have pre-paid your booking a cancellation fee applies:

• If you cancel at least 24 hours prior to your scheduled pick-up time, there is a $86.25 (inc. GST) cancellation fee.  
• If you cancel within 24 hours prior to the scheduled pick-up time, there is a $172.50 (inc. GST) cancellation fee.
• If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, the entire pre-paid amount will be forfeited.   
• If the value of your reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.

Generally all Budget rentals include unlimited kilometres, unless otherwise indicated at the time of booking.

If you are booking a particular vehicle or rate which has limited kilometres you will be advised the kilometre allowance included per day and the cost of additional kilometres. Road User Charges apply to Budget Truck vehicles.

Rental Terms and Conditions vary by pick up location and country. Please check at time of booking for the terms and conditions applicable to your reservation or by contacting the location you are booking from.

For New Zealand rentals with Budget, please click here to review our standard Rental Terms and Conditions. 

Yes, you can take your rental car inter-island across Cook Strait.

It is the customer’s responsibility to book vehicle and passenger ferry tickets and we recommend that you book your ferry crossing at your earliest convenience to secure your desired crossing date

For more information visit the New Zealand Island Hopper page.

There are select Budget locations that have a key drop box and allow returns outside of business hours. Please check at time of booking, view the location information, or contact the return location to check if this is possible.

There are select Budget locations that offer vehicle delivery. Please view the location information, or contact the pick-up location to check if this is possible.

Additional charges will apply if you return your vehicle at a later date or time. You can extend your rental online or contact the pickup location. You'll find the phone number on your Rental Agreement or you can search for your pickup location.

Only those people whose names are recorded on the Rental Agreement may drive a Budget vehicle. Please proceed to the nearest branch to register an additional driver on your agreement. For more information on additional drivers including any applicable charges please click here.

Yes we do! Competitive corporate rates for businesses of all sizes are available. To find out more information or register your interest click here.

It's easy to view your reservation online. Click here and enter your surname, reservation number and follow the prompts. If you don't know your reservation number, please contact your travel agent. Note it's not possible to amend bookings made through travel agents on our site.